FAQ
I scanned my Pcard but the barrier does not open.
If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park.
However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution
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