Frequently Asked Questions
Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.
Can I park for free with my disabled parking card?
Interparking provides dedicated spaces for drivers with reduced mobility, those spaces must be paid for.
Do I need to reserve a place to use Interparking car parks?
Except when parking at Brussels Airport
(Holiday Parking P3, Reservation Zone, Lock Park,
VIP Premium and Discount Parking),
you will not need to reserve a place.
Do I need to turn in my car keys?
You will not need to turn in your car keys at any Interparking car parks in Belgium, unless you use our VIP car park at Brussels Airport
How can I file a claim?
If you are not satisfied with your visit to one of our parking facilities, you can share your feedback on our complaint page.
How do I change my address/bank account?
Contact the car park's office via its description page.
How do I inform Interparking of my new license plate?
If you have a new license plate, it's only necessary to inform us if you have a subscription. Please contact the car park directly, via its description page, to discuss any changes.
What should I do if I lose my ticket?
If you lose your ticket, use the intercom at the payment
machine to reach the control room.
The staff will be able to advise you on what to do.
An extra cost will be charged for the lost ticket.
The barrier was open when I drove out. Do I need to do something ?
Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park.
If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.
How to use a voucher ?
To use a One Hour or One Day voucher at Interparking, you must first enter the car park with a paper ticket. If plate recognition is activated, you must deactivate it via https://myaccount.interparking.be/en/vehicles or via the Pcard App so that the barrier does not open automatically.
Once you have entered the car park with your paper ticket, you can use your voucher. To do this, go to the pay desk at the end of the parking area and insert your entry ticket followed by the voucher.
Please note that there may be a balance to pay depending on the length of your parking and the length of time covered by your voucher.
Once you have paid, your ticket will come out of the cashier. You can then simply insert this ticket into the terminal at the exit barrier to leave the car park.
How can I access the parking as a pedestrian ?
To access the car parks on foot, you must use the external doors located at the edge of the car parks. To open these doors, you can use one of the following three methods:
Badge your Pcard, if you have one
Scan the barcode on your parking ticket
Insert the code from your parking ticket
If none of these methods work, there is an assistance button near each door. By pressing this button, you can contact the Controlroom, who can help you access the car park.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
