Question 1

After termination, where can I return my key or subscription card?

Accepted Answer

When you terminate your subscription, contact the customer service department of the car park to find out where to turn in your key or card.

Question 2

Are LPG cars allowed in the car parks?

Accepted Answer

Yes, but such cars are only allowed in outdoor car parks and in car parks that have above-ground levels.

Question 3

Are your car parks under video surveillance?

Accepted Answer

Yes. Interparking car parks are kept under surveillance around the clock; however, the parking tariff covers parking services only. Interparking is not a depository, and so is not obliged in any way to guard or supervise the vehicles, nor is Interparking in any way responsible for the actions of third parties.

Question 4

Can I charge my electric car (EV) in your car parks at night?

Accepted Answer

Yes, you can. And Interparking has launched the Night Charging Subscription  for electric vehicle drivers who want to charge their vehicle at night. This parking subscription offers comfort, accessibility and flexibility in several of our car parks.    Here's a closer look at what this subscription actually offers:    Price: 10€/month for the Night parking subscription (EV charging costs are not included)  Parking hours: Monday–Saturday (from 5:30 PM to 8:30 AM), Sunday (all day); extra hours charged at standard parking rates.   Conditions: Must charge for a minimum of 100 kWh per month, at least 10 months/year;    Charging cards : Pcard+ & EV Charging cards - The Pcard+ guarantees the lowest price. For other EV charging cards, your provider may charge you extra fees depending on your contract.   Procedure: First, request a Pcard+ and send an email to Interparking with car park and card/contract number details. Sign the contract you will receive and start charging once activated.  More info on the procedure on the FAQ How can I benefit from the Night Charging subscription?      See our top-up rates at www.interparking.be/charging

Question 5

Can I park for free with my disabled parking card?

Accepted Answer

Interparking provides dedicated spaces for drivers with reduced mobility, those spaces must be paid for.

Question 6

Do I need to reserve a place to use Interparking car parks?

Accepted Answer

Except when parking at Brussels Airport
(Holiday Parking P3, Reservation Zone, Lock Park, 
VIP Premium and Discount Parking), 
you will not need to reserve a place.

Question 7

Do I need to turn in my car keys?

Accepted Answer

You will not need to turn in your car keys at any Interparking car parks in Belgium, unless you use our VIP car park at Brussels Airport

Question 8

Do the car parks have staff on hand?

Accepted Answer

We have employees in our car parks who monitor from the car park's control room, but also make rounds around the premises.

Question 9

Do you offer luggage trolleys in the Brussels Airport car park?

Accepted Answer

Yes, you will find luggage trolleys on each level of the Brussels Airport car park.

Question 10

Do you offer motorcycle parking?

Accepted Answer

To find out more about motorcycle parking, please visit the description page for Interparking car parks.

Question 11

FAQs about Private Pcards

Accepted Answer

For more information about Pcards for shopping, visit the Pcard website.

Question 12

FAQs about Private Plus and Business Pcards

Accepted Answer

For more information about Private Plus and Business Pcards, visit the Pcard website.

Question 13

How can I benefit from the Night Charging subscription?

Accepted Answer

It's very simple. Follow the procedure below:       Request your Pcard+ if you don't already have one  This is necessary to take out the subscription.    Go to www.pcard.be to request your Private or Professional Pcard+.    
 Send an e-mail to info@interparking.be with the following information:    Your chosen car park from the 21 participating locations.  Your Pcard+ number / contract number  Your top-up card number (only if you are using an external top-up card, for example: BE-IPK-C1234ABCD)     The start date you prefer for your Night charging subscription 
 Sign the contract    You will receive a ‘Night charging subscription’ contract to sign.    
 Start charging!    Once you've received the contract and confirmation, you're ready to use your Night Charging Subscription.

Question 14

How can I file a claim?

Accepted Answer

If you are not satisfied with your visit to one of our parking facilities, you can share your feedback on our complaint page.

Question 15

How can I get, or change, a parking subscription?

Accepted Answer

You will need to contact the individual car park's office. Please visit the car parks' description pages to find out more about taking out a parking subscription.

Question 16

How can I make a parking reservation at the Brussels Airport car park?

Accepted Answer

You can find a link to reserve parking at Brussels Airport on our website. Alternatively, visit the parking description page for Brussels Airport.

Question 17

How can I make a reservation in a car park in another city?

Accepted Answer

Please contact the customer service centre of the car park or visit the description pages for car parks in Belgium.

Question 18

How can I pay for my parking?

Accepted Answer

Please check the description page for information on the individual car parks to find out the payment methods that can be used.

Question 19

How can I pay for my subscription?

Accepted Answer

Please visit the description page of individual car parks for more information.

Question 20

How can I receive a receipt after I've paid?

Accepted Answer

You can take a receipt at each payment machine. 
If you forget to print the receipt, please use the intercom so we can send you help. 
However, once you have left the car park, we cannot provide you another receipt.

Question 21

How can I terminate my subscription?

Accepted Answer

To terminate your subscription, please contact the car park directly through its description pages.

Question 22

How do I apply for a subscription and when will it start?

Accepted Answer

For subscription information, visit the description page of individual car parks, as details vary by location.

Question 23

How do I change my address/bank account?

Accepted Answer

Contact the car park's office via its description page.

Question 24

How do I inform Interparking of my new license plate?

Accepted Answer

If you have a new license plate, it's only necessary to inform us if you have a subscription. Please contact the car park directly, via its description page, to discuss any changes.

Question 25

I had a mishap in the car park. What can I do?

Accepted Answer

Should you encounter any problems in our car park, 
please contact us via the Complaints page.

Question 26

If I have a subscription to a parking garage, will I be guaranteed access?

Accepted Answer

Yes, as a subscription holder in one of our car parks, we guarantee you a space in the car park in question.  What's more, in most Interparking car parks, subscription holders also have 24-hour access.

Question 27

In which car parks can I use my Night Charging Subscription?

Accepted Answer

You can use your Night Charging Subscription in the following participating car parks:   In Brussels: Porte de hal - Parvis City 2 Monnaie Sablon-Poelaert 2 Portes Grand Place Loi ZIN Bordet - Erasme In Wallonia: Saint Georges (Liège) Confluence (Namur) Casernes – Palais de Justice  (Namur) Esplanade (Ath) In Flanders: Kouter (Gent) Hopland (Antwerpen) Centraal (Antwerpen) Vesting (Antwerpen) Hopmarkt (Aaslt) Centrum 't Zand (Bruges) Zilverpand (Bruges) IJzerpark (Knokke)

Question 28

Is there a minimum monthly recharge volume that I have to achieve with my Night Charging Subscription?

Accepted Answer

Yes, the monthly charge volume of 100 kWh must be reached at least 10 times a year.
This gives you the freedom to go on holiday without worrying about charging.  
If this volume is not reached for more than two months, Interparking reserves the right to cancel your subscription.

Question 29

What are the car park opening hours during holidays?

Accepted Answer

Some of our car parks keep different hours during holidays. 
Please see our description page  for more details.

Question 30

What are the opening hours of the car parks?

Accepted Answer

Most of our car parks allow you to pick up your car 24 hours a day, but please check our description page for specific opening times.

Question 31

What are the parking rates for subscriptions?

Accepted Answer

These vary, so visit the description page of individual car parks for more information or contact directly the car park if the information is not available online.

Question 32

What can I do if I have problems paying at the payment machine?

Accepted Answer

If you have any problems paying at the payment machine, use the intercom to contact one of our staff for assistance.

Question 33

What do I do if I lose my external recharge card as part of my Night Charging subscription or if I change supplier?

Accepted Answer

If you lose your external charge card or change supplier, you must inform Interparking immediately so that your consumption can be properly tracked.

Question 34

What do I do if my personal subscription card is damaged, lost or stolen?

Accepted Answer

If your card has been lost, stolen or damaged, please contact the car park's office. Details can be found on our description pages.

Question 35

What happens if I arrive later or do not use my booking?

Accepted Answer

You can park at any time within the booked period. However, your entitlement to the reserved parking space expires after the booking period. A refund for non-use is not possible.

Question 36

What hours are included in my Night Charging Subscription?

Accepted Answer

With your subscription, you can park at the times indicated below:     Monday to Saturday: from 5.30 PM to 8.30 AM     Sundays and public holidays: all day    Outside these hours, the standard parking rates will apply.

Question 37

What is the maximum vehicle height in your car parks?

Accepted Answer

You can find out the maximum height for vehicles for each car park by visiting the car parks description page on our website.

Question 38

What notes can I use in the payment machines?

Accepted Answer

This will depend on the tariff for the service. However, we suggest payment by credit card if possible.

Question 39

What should I do if I lose my ticket?

Accepted Answer

If you lose your ticket, use the intercom at the payment
machine to reach the control room. 
The staff will be able to advise you on what to do. 
An extra cost will be charged for the lost ticket.

Question 40

What VIP services do Interparking car parks offer in Belgium?

Accepted Answer

VIP services are available at our Brussels Airport car park, including a special section for VIPs.

Question 41

Where can I find out more about the features of the car parks?

Accepted Answer

You can find descriptions of the individual car parks on our website.
Please visit the description page for specific information.

Question 42

Where do I go if I have a returned debit memo?

Accepted Answer

Contact the car park's office via its description page.

Question 43

Which car parks in Belgium offer charging stations?

Accepted Answer

All Interparking's car parks offer charging stations for electric car batteries. Visit the description pages for more information.

Interparking, as part of its commitment to sustainability,
continues to equip its car parks with electrical chargers, 
with more planned for the near future. 
Please visit our website regularly to stay up to date with
which car parks have car charging facilities

Question 44

Will my car be safe in the car park?

Accepted Answer

We monitor our car parks around the clock in order to provide the most secure parking experience. However, our charges cover parking spaces only and not security of the vehicle. Interparking  is not a depository, and therefore not responsible for guarding or supervising the vehicles, nor is Interparking in any way responsible for the actions of third parties

Question 45

The barrier was open when I drove out. Do I need to do something ?

Accepted Answer

Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park. If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.

Question 46

My Pcard does not work. What am I to do ?

Accepted Answer

If your Pcard does not work, this may be due to several factors.

Firstly, the credit card linked to the Pcard private may have expired or been declined. In this case, you will need to update it here. In case of a Private Plus or a Business, it can also be the case of an unpaid invoice.

Secondly, your card may have expired. When your card expires, your new card will be sent automatically to the address you have provided.

If you have changed your address, please update it here.

It is also possible that the problem is exceptional and is due to the car park itself. If the problem persists, please contact customer service via info@interparking.com.

Finally, if none of the above reasons apply, it is possible that your card is demagnetised. In this case, please contact our customer service via info@interparking.com to request a new Pcard.

Question 47

I scanned my Pcard but the barrier does not open.

Accepted Answer

If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park.

However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution

Question 48

How can I cancel my online booking?

Accepted Answer

Do you want to cancel your booking? No problem, you can cancel your booking until 4 hours before the start time! Click on the link ‘Manage my booking’ in your booking confirmation. Enter your booking number and e-mail address. This will bring you to your personal environment. Click on ‘Cancel booking’ and then ‘OK’. Your booking has now been cancelled.

Question 49

How does the license plate recognition work ?

Accepted Answer

Plate recognition at Interparking works as follows: a camera at the barrier reads the number plate of the incoming vehicle and opens the barrier. This same camera will also read the plate at the exit barrier to allow the vehicle to leave the car park. Your parking time will be counted and automatically added to your Pcard. The plate recognition is linked to a Pcard, but this does not mean that the Pcard can only be used with one vehicle. You only need to badge the Pcard at the entry and exit terminal to be able to use another vehicle.
Please note that plate recognition is an additional service provided by Interparking. We therefore advise you to always have the associated Pcard in the vehicle in case it is not functional. It is important to know that only one number plate can be linked to a Pcard and that the same number plate cannot be linked to several Pcards.

Question 50

What type of subscriptions do you offer?

Accepted Answer

The types of subscriptions available differ per car park. Go to the Find a car park page and enter the name of the city or car park. Select the car park you are interested in. You will now get more information about the car park and the various subscriptions available.

Question 51

How to use a voucher ?

Accepted Answer

To use a One Hour or One Day voucher at Interparking, you must first enter the car park with a paper ticket. If plate recognition is activated, you must deactivate it via https://myaccount.interparking.be/en/vehicles or via the Pcard App so that the barrier does not open automatically. Once you have entered the car park with your paper ticket, you can use your voucher. To do this, go to the pay desk at the end of the parking area and insert your entry ticket followed by the voucher. Please note that there may be a balance to pay depending on the length of your parking and the length of time covered by your voucher. Once you have paid, your ticket will come out of the cashier. You can then simply insert this ticket into the terminal at the exit barrier to leave the car park.

Question 52

How can I access the parking as a pedestrian ?

Accepted Answer

To access the car parks on foot, you must use the external doors located at the edge of the car parks. To open these doors, you can use one of the following three methods: Badge your Pcard, if you have one Scan the barcode on your parking ticket Insert the code from your parking ticket If none of these methods work, there is an assistance button near each door. By pressing this button, you can contact the Controlroom, who can help you access the car park.

Question 53

I have a Pcard+ Private Plus or Business, how can I track my transactions?

Accepted Answer

You can do this on your MyAccount.

Question 54

How do I link or manage my License Plate Recognition?

Accepted Answer

Go to https://myaccount.interparking.be/en/vehicles  You will need the 19 digits of your pcard+ and the last 4 characters of the serial number on the back of the card.

Question 55

What is the difference between the Private, Private Plus or Business formula?

Accepted Answer

1. Private is linked to your credit card for private use and is debited after each use of our car parks. This contract entitles you to 1 card.  2. Private Plus is also for private use and is invoiced at the end of the month. You can pay by bank transfer or direct debit. This contract allows you to obtain up to 5 cards.  3. Business is for professional use with monthly invoices on which TVA and entitles you to an unlimited number of cards.

Question 56

I have a Pcard+ Private, how can I track my transactions?

Accepted Answer

You can do this on your MyAccount.

Question 57

How do I obtain a Pcard+ and what are its advantages?

Accepted Answer

All request are made via : www.pcard.be

The advantages of the Pcard+ :

Ease of use
1. Payment at the machines is no longer necessary
2. Having change is no longer necessary
3. Keepig proff of paymen is no longer necessary
Time saving
1. Easy access to all Interparking car parks in Belgium
2. Simplified administratrion for businesses
Advantageous
1. Recovery of VAT (Private Plus or Business contract, if applicable)
2. Promotions (-10%) in certain parks

Question 58

How do you log in to your Pcard+ account?

Accepted Answer

Go to your "My account" page.

Question 59

How to update my Credit Card credentials ?

Accepted Answer

Go to your contract in "My Account" to change your credit card credentials

Question 60

What is the difference between the blue Pcard+ and the red Pcard+?

Accepted Answer

None, they are both the same cards. As partners, Interparking and Brussels Airport have launched this customised version in the airport’s colours. Both cards offer the same advantages regardless of whether in relation to the airport car parks or all Interparking car parks in Belgium. Same card, two colours.

Question 61

How does the evening tariff work?

Accepted Answer

As a Pcard+ holder, you benefit from an evening rate in most Interparking car parks. You will find the complete list of participating car parks here. In order to benefit from the evening rate, as a Pcard+ holder, you need take no action but simply use the car parks at those times when the evening rate applies. Regardless of your entry time, your evening fee cannot exceed the evening rate (between €2.25 and €5). You will find the times of the evening rates and rates on the car park details pages here.

Question 62

I have two cards: one with a subscription for an Interparking car park and one with the Pcard function (Private,Private Plus or Business). What must I do?

Accepted Answer

In any car park, you can ask to have these two functions combined on one and the same card. Contact the person in the car park or contact us via our contact page.

Question 63

I have a subscription on my Pcard+. How does it work?

Accepted Answer

Your subscription gives you access to one or more car parks according to a fixed price. When you visit one of these car parks, obviously you do not pay anything. If you use your Pcard+ in a car park for which you do not have a subscription, you pay the rate which applies to this car park reduced by all the promotions that you benefit from as a Pcard+ holder.

Question 64

I have a Private Plus or Business contract: what do I have to do to obtain an additional card?

Accepted Answer

Any request for an additional Pcard must be made using a “user form”, completed and signed. You can get one from: pcard@servipark.com. Do not forget to mention your customer No. and contract No.

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