Question 1

Are LPG cars allowed in the car parks?

Accepted Answer

No, but such cars are allowed in outdoor car parks.

Question 2

Are your car parks under video surveillance?

Accepted Answer

Yes. Interparking car parks are kept under surveillance around the clock; however, the parking tariff covers parking services only. Interparking is not a depository, and so is not obliged in any way to guard or supervise the vehicles, nor is Interparking in any way responsible for the actions of third parties.

Question 3

Can I charge my electric car (EV) in your car parks at night?

Accepted Answer

Yes, you can. And Interparking has launched the Night Charging Subscription  for electric vehicle drivers who want to charge their vehicle at night. This parking subscription offers comfort, accessibility and flexibility in several of our car parks.    Here's a closer look at what this subscription actually offers:    Price: 10€/month for the Night parking subscription (EV charging costs are not included)  Parking hours: Monday–Saturday (from 5:30 PM to 8:30 AM), Sunday (all day); extra hours charged at standard parking rates.   Conditions: Must charge for a minimum of 100 kWh per month, at least 10 months/year;    Charging cards : Pcard+ & EV Charging cards - The Pcard+ guarantees the lowest price. For other EV charging cards, your provider may charge you extra fees depending on your contract.   Procedure: First, request a Pcard+ and send an email to Interparking with car park and card/contract number details. Sign the contract you will receive and start charging once activated.  More info on the procedure on the FAQ How can I benefit from the Night Charging subscription?      See our top-up rates at www.interparking.be/charging

Question 4

Can I park for free with my disabled parking card?

Accepted Answer

You can not park for free in our parkings even if you have a disabled parking card but Interparking provides dedicated spaces for drivers with reduced mobility.

Question 5

Can I use Pcard+ or the Pcard app in a Ticketless Parking?

Accepted Answer

Yes, you can. Pcard+ and the Pcard app work seamlessly with Ticketless Parking. In addition to the same ticket-free experience, they offer extra benefits like faster payment, exclusive discounts, and digital receipts.

Question 6

Do I need to book a place to use Interparking car parks?

Accepted Answer

Except when parking at Brussels Airport
(Holiday Parking P3, Reservation Zone, Lock Park, 
VIP Premium and Discount Parking), 
you will not need to reserve a place.

Question 7

Do I need to register before using Ticketless Parking?

Accepted Answer

No need to register, just drive into the car park, our cameras automatically recognize your license plate, log your entry, and activate the system. No need to stop, take a ticket, or interact with any device. It’s easy, fast, and entirely automated.

Question 8

Do I need to turn in my car keys?

Accepted Answer

You will not need to turn in your car keys at any Interparking car parks in Belgium, unless you use our VIP car park at Brussels Airport

Question 9

Do the car parks have staff on hand?

Accepted Answer

We have employees in our car parks who monitor from the car park's control room, but also make rounds around the premises.

Question 10

Do you offer luggage trolleys in the Brussels Airport car park?

Accepted Answer

Yes, you will find luggage trolleys on each level of the Brussels Airport car park.

Question 11

Do you offer motorcycle parking?

Accepted Answer

To find out more about motorcycle parking, please visit the description page for Interparking car parks.

Question 12

FAQs about Private Pcards

Accepted Answer

A pcard is a card that allows you to enter our car parks by scanning it at the entrance and exit. This means you don't have to queue at the payment machines. 
The private pcard is directly linked to your credit card, and you will be debited automatically when you leave the car park. It can also be used to charge your vehicle in our car parks. For more information, please visit the Pcard website.

Question 13

FAQs about Private Plus and Business Pcards

Accepted Answer

A pcard is a card that allows you to enter our car parks by scanning it at the entrance and exit. This means you don't have to queue at the payment machines.  
The pcard private plus or business is linked to payment by invoice. You will receive a monthly invoice for all car parks used during the month. It can also be used to charge your vehicle in our car parks. For more information, please visit the  Pcard website.

Question 14

How can I benefit from the Night Charging Subscription?

Accepted Answer

It's very simple. Follow the procedure below:       Request your Pcard+ if you don't already have one  This is necessary to take out the subscription.    Go to www.pcard.be to request your  Pcard+ Private Plus or Business.  Please make sure you choose one of these options as it won't be compatible with the Pcard+ Private.    
 Once the Pcard received, please fill out this short form so we have the necessary information to create your subscription: https://forms.interparking.com/en/night-charging-subscription 
 Sign the contract    You will receive a ‘Night charging subscription’ contract to sign.    
 Start charging!    Once you've received the contract and confirmation, you're ready to use your Night Charging Subscription.

Question 15

How can I file a claim?

Accepted Answer

You can file a claim directly via our contact form Contact | Interparking

Question 16

How can I make a parking reservation at the Brussels Airport car park?

Accepted Answer

You can book for Brussels Airport via our website  https://brusselsairport.interparking.be/

Question 17

How can I make a reservation in a car park in another city?

Accepted Answer

Please contact the customer service centre of the car park or visit the description pages for car parks in Belgium.

Question 18

How can I pay for my parking ?

Accepted Answer

Please check the description page for information on the individual car parks to find out the payment methods that can be used.

Question 19

How can I pay for my subscription?

Accepted Answer

If you apply via the website www.interparking.be , you will already pay for the first two months on a pro rata basis. If you apply by email, you will receive your first invoice for the 2 first months by email.

Question 20

How can I receive a receipt after I've paid?

Accepted Answer

You can take a receipt at each payment machine. 
If you forget to print the receipt, please use the intercom so we can send you help. 
However, once you have left the car park, we cannot provide you another receipt.

Question 21

How can I terminate my subscription?

Accepted Answer

To terminate your subscription, please contact the related customer service through email. Please note that there is one month notice starting from the first day of the month following your email. Brussels: cob@interparking.com Antwerp: coa@interparking.com Wallonia: cow@interparking.com Flanders: cov@interparking.com

Question 22

How do I apply for a subscription and when will it start?

Accepted Answer

For subscription informations, visit the description page of individual car parks on www.interparking.be , as details vary by location. You can also contact our customer service via info@interparking.com.

Question 23

How do I inform Interparking of my new license plate?

Accepted Answer

To change your license plate yourself, visit www.parkingmadeeasy.be or follow these steps:
1.    Go to myaccount.interparking.be/fr-be/ or open the Pcard App.
2.    Click on “Log in” and enter your email address.
3.    You will then need to link your Pcard by following the instructions on the screen if you have not already done so.
4.     Next, go to “My vehicles” and click on “Add a new license plate.”
5.    Then go back to “My cards,” select your Pcard, and under “Easy access with your license plate,” select the license plate you want to link and click on “Confirm.” Please note: You are solely responsible for updating your numberplate details.

Question 24

How do I install the pcard app on my smartphone?

Accepted Answer

To install the Pcard App, you can directly go to your AppStore or Google Play Store with these links Pcard App - Google Play Pcard App - Appstore

Question 25

How do I pay for my ticketless parking?

Accepted Answer

With Ticketless parking, you can pay the way that suits you best: - At the exit pole: pay directly as you leave using your card or contactless payment.
- At a kiosk: enter your license plate number and pay with your card If you have a Pcard+, you can just drive to the exit and swipe your Pcard+ at the barrier terminal.

Question 26

I had a mishap in the car park. What can I do?

Accepted Answer

Should you encounter any problems in our car park, 
please contact us via the Complaints page.

Question 27

If I have a subscription to a parking garage, will I be guaranteed access?

Accepted Answer

Yes, as a subscription holder in one of our car parks, we guarantee you a space in the car park in question.  Moreover, subscription holders also have 24-hour access.

Question 28

In which car parks can I use my Night Charging Subscription?

Accepted Answer

You can use your Night Charging Subscription in the following participating car parks:   In Brussels: Porte de hal - Parvis City 2 Monnaie Sablon-Poelaert 2 Portes Grand Place Loi ZIN Bordet - Erasme De Brouckère Toison d'Or In Wallonia: Saint Georges (Liège) Confluence (Namur) Casernes – Palais de Justice  (Namur) Esplanade (Ath) In Flanders: Kouter (Gent) Hopland (Antwerpen) Centraal (Antwerpen) Vesting (Antwerpen) Hopmarkt (Aaslt) Centrum 't Zand (Bruges) Zilverpand (Bruges) IJzerpark (Knokke)

Question 29

Is my privacy protected?

Accepted Answer

Absolutely. Your data is processed securely using encrypted systems and is never linked to personal information. We follow strict data protection standards to ensure your privacy is respected at every step.

Question 30

Is there a minimum monthly recharge volume that I have to achieve with my Night Charging Subscription?

Accepted Answer

Yes, the monthly charge volume of 100 kWh must be reached at least 10 times a year.
This gives you the freedom to go on holiday without worrying about charging.  
If this volume is not reached for more than two months, Interparking reserves the right to cancel your subscription.

Question 31

What are the opening hours of the car parks?

Accepted Answer

Most of our car parks allow you to pick up your car 24 hours a day, but please check our description page for specific opening times.

Question 32

What are the parking rates for subscriptions?

Accepted Answer

These vary, so visit the description page of individual car parks for more information or contact directly the customer service at info@interparking.com if the information is not available online.

Question 33

What can I do if I have problems paying at the payment machine?

Accepted Answer

If you have any problems paying at the payment machine, use the intercom to contact one of our staff for assistance.

Question 34

What do I do if I lose my external recharge card as part of my Night Charging subscription or if I change supplier?

Accepted Answer

If you lose your external charge card or change supplier, you must inform Interparking immediately so that your consumption can be properly tracked.

Question 35

What do I do if my personal subscription card is damaged, lost or stolen?

Accepted Answer

If your card has been lost, stolen or damaged, please contact the customer service via their contact form : Contact | Interparking

Question 36

What happens if I arrive later or do not use my booking?

Accepted Answer

You can park at any time within the booked period. However, your entitlement to the reserved parking space expires after the booking period. A refund for non-use is not possible.

Question 37

What hours are included in my Night Charging Subscription?

Accepted Answer

With your subscription, you can park at the times indicated below:     Monday to Saturday: from 5.30 PM to 8.30 AM     Sundays and public holidays: all day    Outside these hours, the standard parking rates will apply.

Question 38

What is the maximum vehicle height in your car parks?

Accepted Answer

You can find out the maximum height for vehicles for each car park by visiting the car parks description page on our website.

Question 39

What notes can I use in the payment machines?

Accepted Answer

This will depend on the tariff for the service. However, we suggest payment by credit card if possible.

Question 40

What should I do if I lose my ticket?

Accepted Answer

If you lose your ticket, use the intercom at the payment
machine to reach the control room. 
The staff will be able to advise you on what to do. 
An extra cost will be charged for the lost ticket.

Question 41

What VIP services do Interparking car parks offer in Belgium?

Accepted Answer

VIP services are available at our Brussels Airport car park, including a special section for VIPs.

Question 42

Where can I find out more about the features of the car parks?

Accepted Answer

You can find descriptions of the individual car parks on our website.
Please visit the description page for specific information.

Question 43

Where can I use the Pcard in abroad?

Accepted Answer

Yes, you can use the pcard in Interparkings abroad. However, please check carefully as some car parks abroad do not accept pcards.

Question 44

Which car parks in Belgium offer charging stations?

Accepted Answer

All Interparking's car parks offer charging stations for electric car batteries. Visit the description pages for more information.

Interparking, as part of its commitment to sustainability,
continues to equip its car parks with electrical chargers, 
with more planned for the near future. 
Please visit our website regularly to stay up to date with
which car parks have car charging facilities

Question 45

Will I be assigned a fixed spot with a subscription?

Accepted Answer

You will not be assigned a fixed spot in the parking. Access and availability are guaranteed, but not to one specific location.

Question 46

Will my car be safe in the car park?

Accepted Answer

We monitor our car parks around the clock in order to provide the most secure parking experience. However, our charges cover parking spaces only and not security of the vehicle. Interparking  is not a depository, and therefore not responsible for guarding or supervising the vehicles, nor is Interparking in any way responsible for the actions of third parties

Question 47

Can I park in other garages with a subscription?

Accepted Answer

With a subscription, you only have access to the specific parking. Do you also have a Pcard+ contract linked to your card? Then you can access other parkings with this card. (More information in “I already have a Pcard+ — will I receive a second card for my subscription?”)

Question 48

How can I charge my vehicle with the Pcard App ?

Accepted Answer

You will find this information directly on our website EV - Interparking

Question 49

I don't have an account, what do I have to do ?

Accepted Answer

With an account , you can manage existing contracts and cards. If you don’t have an account yet, you can register by entering your email address. You will then be asked to provide your first and last name. You can also choose a password. You can create your account directly on our website https://myaccount.interparking.be/en/

Question 50

I forgot my password

Accepted Answer

Do you already have an account but forgot your password? Then enter your email address and click the ‘Forgot password’ button. After that, you will receive a verification code at your email address, sent by Microsoft on behalf of Interparking. You can enter this code in the ‘Verification code’ field. Then click the blue button ‘Verify’ and choose a new password.

Question 51

I have a Pcard+ Private Plus or Business and I want to change my direct debit details.

Accepted Answer

Do you wish to pay by direct debit or change your bank account? This cannot be requested via the website. We ask you to send an email to pcard@servipark.com for this.

Question 52

The barrier was open when I drove out. Do I need to do something ?

Accepted Answer

Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park. If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.

Question 53

Why do I receive an error message when linking my Pcard/contract ?

Accepted Answer

Your card or contract may still be linked to an old account. First check your login details. If you are using a new email address to log in, try using an old one. If you’re able to connect with an old account, you can remove your cards and contracts yourself from that old account. If this doesn’t work, please contact our customer service via pcard@servipark.com.

Question 54

My Pcard does not work. What am I to do ?

Accepted Answer

If your Pcard does not work, this may be due to several factors. Firstly, the credit card linked to the Pcard private may have expired or been declined. In this case, you will need to update it here. In case of a Private Plus or a Business, it can also be the case of an unpaid invoice.  Secondly, your card may have expired. When your card expires, your new card will be sent automatically to the address you have provided. If you have changed your address, please update it here. It is also possible that the problem is exceptional and is due to the car park itself. If the problem persists, please contact customer service via info@interparking.com. Finally, if none of the above reasons apply, it is possible that your card is demagnetised. In this case, please contact our customer service via info@interparking.com to request a new Pcard.

Question 55

I scanned my Pcard but the barrier does not open.

Accepted Answer

If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park. However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution

Question 56

How can I cancel my online booking?

Accepted Answer

Do you want to cancel your booking? No problem, you can cancel your booking until 24 hours before the start time! Click on the link ‘Manage my booking’ in your booking confirmation. Enter your booking number and e-mail address. This will bring you to your personal environment. Click on ‘Cancel booking’ and then ‘OK’. Your booking has now been cancelled.

Question 57

The subscription I want to request is not available, what now?

Accepted Answer

If the application form indicates that a subscription is not available, it means there are no subscriptions left. This means our quota for subscriptions in that parking has been reached. This quota is based on the date of your request, not the start date. Changing the start date of your subscription will not affect availability. We recommend trying again at a later date.

Question 58

How does the license plate recognition work ?

Accepted Answer

Plate recognition at Interparking works as follows: a camera at the barrier reads the number plate of the incoming vehicle and opens the barrier. This same camera will also read the plate at the exit barrier to allow the vehicle to leave the car park. Your parking time will be counted and automatically added to your Pcard. The plate recognition is linked to a Pcard, but this does not mean that the Pcard can only be used with one vehicle. You only need to badge the Pcard at the entry and exit terminal to be able to use another vehicle.
Please note that plate recognition is an additional service provided by Interparking. We therefore advise you to always have the associated Pcard in the vehicle in case it is not functional. It is important to know that only one number plate can be linked to a Pcard and that the same number plate cannot be linked to several Pcards.

Question 59

What type of subscriptions do you offer?

Accepted Answer

The types of subscriptions available differ per car park. Go to the Find a car park page and enter the name of the city or car park. Select the car park you are interested in. You will now get more information about the car park and the various subscriptions available.

Question 60

How to use a voucher ?

Accepted Answer

To use a One Hour or One Day voucher at Interparking, you must first enter the car park with a paper ticket. If plate recognition is activated, you must deactivate it via https://myaccount.interparking.be/en/vehicles or via the Pcard App so that the barrier does not open automatically. Once you have entered the car park with your paper ticket, you can use your voucher. To do this, go to the pay desk at the end of the parking area and insert your entry ticket followed by the voucher. Please note that there may be a balance to pay depending on the length of your parking and the length of time covered by your voucher. Once you have paid, your ticket will come out of the cashier. You can then simply insert this ticket into the terminal at the exit barrier to leave the car park.

Question 61

I have a fixed-term student subscription. Can I extend it?

Accepted Answer

It is not possible to extend a student subscription. You will need to submit a new request via our website. However, it is possible to link your new subscription to an existing Pcard.

Question 62

How can I access the parking as a pedestrian ?

Accepted Answer

To access the car parks on foot, you must use the external doors located at the edge of the car parks. To open these doors, you can use one of the following three methods: Badge your Pcard, if you have one Scan the barcode on your parking ticket Insert the code from your parking ticket If none of these methods work, there is an assistance button near each door. By pressing this button, you can contact the Controlroom, who can help you access the car park.

Question 63

I have a Pcard+ Private Plus or Business, how can I track my transactions?

Accepted Answer

To view your transactions, you must log in to your MyAccount. You must link your pcard under the ‘My Cards’ tab in order to view your transactions.

Question 64

How do I link or manage my License Plate Recognition?

Accepted Answer

Go to https://myaccount.interparking.be/en/vehicles  You will need the 19 digits of your pcard+ and the last 4 characters of the serial number on the back of the card.

Frequently Asked Questions

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