Frequently Asked Questions

Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.

How to use a voucher ?

To use a One Hour or One Day voucher at Interparking, you must first enter the car park with a paper ticket. If plate recognition is activated, you must deactivate it via https://myaccount.interparking.be/en/vehicles or via the Pcard App so that the barrier does not open automatically.

Once you have entered the car park with your paper ticket, you can use your voucher. To do this, go to the pay desk at the end of the parking area and insert your entry ticket followed by the voucher.

Please note that there may be a balance to pay depending on the length of your parking and the length of time covered by your voucher.

Once you have paid, your ticket will come out of the cashier. You can then simply insert this ticket into the terminal at the exit barrier to leave the car park.

How can I access the parking as a pedestrian ?

To access the car parks on foot, you must use the external doors located at the edge of the car parks. To open these doors, you can use one of the following three methods:

  • Badge your Pcard, if you have one

  • Scan the barcode on your parking ticket

  • Insert the code from your parking ticket

If none of these methods work, there is an assistance button near each door. By pressing this button, you can contact the Controlroom, who can help you access the car park.

I have a Pcard+ Private Plus or Business, how can I track my transactions?

You can do this on your MyAccount.

How do I link or manage my License Plate Recognition?
What is the difference between the Private, Private Plus or Business formula?

1. Private is linked to your credit card for private use and is debited after each use of our car parks. This contract entitles you to 1 card. 

2. Private Plus is also for private use and is invoiced at the end of the month. You can pay by bank transfer or direct debit. This contract allows you to obtain up to 5 cards. 

3. Business is for professional use with monthly invoices on which TVA and entitles you to an unlimited number of cards. 

I have a Pcard+ Private, how can I track my transactions?

You can do this on your MyAccount.

How do I obtain a Pcard+ and what are its advantages?

All request are made via : www.pcard.be

The advantages of the Pcard+ :

  1. Ease of use

    1. Payment at the machines is no longer necessary

    2. Having change is no longer necessary

    3. Keepig proff of paymen is no longer necessary

  2. Time saving

    1. Easy access to all Interparking car parks in Belgium

    2. Simplified administratrion for businesses

  3. Advantageous

    1. Recovery of VAT (Private Plus or Business contract, if applicable)

    2. Promotions (-10%) in certain parks

How do you log in to your Pcard+ account?

Go to your "My account" page.

How to update my Credit Card credentials ?

Go to your contract in "My Account" to change your credit card credentials

What is the difference between the blue Pcard+ and the red Pcard+?

None, they are both the same cards. As partners, Interparking and Brussels Airport have launched this customised version in the airport’s colours. Both cards offer the same advantages regardless of whether in relation to the airport car parks or all Interparking car parks in Belgium. Same card, two colours.

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