Frequently Asked Questions

You will find this information directly on our website EV - Interparking

With an account , you can manage existing contracts and cards. If you don’t have an account yet, you can register by entering your email address. You will then be asked to provide your first and last name. You can also choose a password. You can create your account directly on our website https://myaccount.interparking.be/en/

Do you already have an account but forgot your password? Then enter your email address and click the ‘Forgot password’ button. After that, you will receive a verification code at your email address, sent by Microsoft on behalf of Interparking. You can enter this code in the ‘Verification code’ field. Then click the blue button ‘Verify’ and choose a new password.

Do you wish to pay by direct debit or change your bank account? This cannot be requested via the website. We ask you to send an email to pcard@servipark.com for this.

Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park.

If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.

Your card or contract may still be linked to an old account. First check your login details. If you are using a new email address to log in, try using an old one. If you’re able to connect with an old account, you can remove your cards and contracts yourself from that old account. If this doesn’t work, please contact our customer service via pcard@servipark.com.

If your Pcard does not work, this may be due to several factors.

Firstly, the credit card linked to the Pcard private may have expired or been declined. In this case, you will need to update it here. In case of a Private Plus or a Business, it can also be the case of an unpaid invoice. 

Secondly, your card may have expired. When your card expires, your new card will be sent automatically to the address you have provided.

If you have changed your address, please update it here.

It is also possible that the problem is exceptional and is due to the car park itself. If the problem persists, please contact customer service via info@interparking.com.

Finally, if none of the above reasons apply, it is possible that your card is demagnetised. In this case, please contact our customer service via info@interparking.com to request a new Pcard.

If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park.

However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution

Do you want to cancel your booking? No problem, you can cancel your booking until 24 hours before the start time! Click on the link ‘Manage my booking’ in your booking confirmation. Enter your booking number and e-mail address. This will bring you to your personal environment. Click on ‘Cancel booking’ and then ‘OK’. Your booking has now been cancelled.

If the application form indicates that a subscription is not available, it means there are no subscriptions left. This means our quota for subscriptions in that parking has been reached. This quota is based on the date of your request, not the start date. Changing the start date of your subscription will not affect availability. We recommend trying again at a later date.