Frequently Asked Questions

Have questions? We've got answers! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.

  • I have a fixed-term student subscription. Can I extend it?

    It is not possible to extend a student subscription. You will need to submit a new request via our website. However, it is possible to link your new subscription to an existing Pcard.

  • How can I access the parking as a pedestrian ?

    To access the car parks on foot, you must use the external doors located at the edge of the car parks. To open these doors, you can use one of the following three methods:

    • Badge your Pcard, if you have one

    • Scan the barcode on your parking ticket

    • Insert the code from your parking ticket

    If none of these methods work, there is an assistance button near each door. By pressing this button, you can contact the Controlroom, who can help you access the car park.

  • I have a Pcard+ Private Plus or Business, how can I track my transactions?

    To view your transactions, you must log in to your MyAccount. You must link your pcard under the ‘My Cards’ tab in order to view your transactions.  

  • How do I link or manage my License Plate Recognition?

    Go to https://myaccount.interparking.be/en/vehicles 

    You will need the 19 digits of your pcard+ and the last 4 characters of the serial number on the back of the card. 

  • What is the difference between the Private, Private Plus or Business formula?

    1. Private is linked to your credit card for private use and is debited after each use of our car parks. This contract entitles you to 1 card. 

    2. Private Plus is also for private use and is invoiced at the end of the month. You can pay by bank transfer or direct debit. This contract allows you to obtain up to 5 cards. 

    3. Business is for professional use with monthly invoices on which TVA and entitles you to an unlimited number of cards. 

  • I have a Pcard+ Private, how can I track my transactions?

    You can do this on your MyAccount.

  • How do I obtain a Pcard+ and what are its advantages?

    All request are made via : www.pcard.be

    The advantages of the Pcard+ :

    1. Ease of use

      1. Payment at the machines is no longer necessary

      2. Having change is no longer necessary

      3. Keepig proff of paymen is no longer necessary

    2. Time saving

      1. Easy access to all Interparking car parks in Belgium

      2. Simplified administratrion for businesses

    3. Advantageous

      1. Recovery of VAT (Private Plus or Business contract, if applicable)

      2. Promotions (-10%) in certain parks

  • How do you log in to your Pcard+ account?

    To log in to your account, please follow the steps below:

    1. Go to the website myaccount.interparking.be/en/ or open the Pcard App.
    2. Click on "Log in" and enter your email address.
    3. You must link your existing contract by following the on-screen instructions.

    If you have already created a password and forgotten it, click on "Forgot password?" to reset it.

  • How to update my Credit Card credentials ?

    Please follow these steps to update your bank details via our website or the Pcard App:
    1. Go to the website myaccount.interparking.be/en/ or open the Pcard App.
    2. Click on "Log in" and enter your email address.
    3. You must link your existing contract by following the on-screen instructions.
    4. Click on the "My contracts" tab, select the relevant contract, then click on "Change payment method" and follow the bank's instructions.

    If you have already created a password and forgotten it, click on "Forgot password?" to reset it.

    Outstanding amounts will automatically be debited from your new credit card.

  • What is the difference between the blue Pcard+ and the red Pcard+?

    None, they are both the same cards. As partners, Interparking and Brussels Airport have launched this customised version in the airport’s colours. Both cards offer the same advantages regardless of whether in relation to the airport car parks or all Interparking car parks in Belgium. Same card, two colours.

Still have questions?

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