Frequently Asked Questions

Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.

What are the parking rates for subscriptions?

These vary, so visit the description page of individual car parks for more information or contact directly the car park if the information is not available online.

What can I do if I have problems paying at the payment machine?

If you have any problems paying at the payment machine, use the intercom to contact one of our staff for assistance.

What do I do if I lose my external recharge card as part of my Night Charging subscription or if I change supplier?

If you lose your external charge card or change supplier, you must inform Interparking immediately so that your consumption can be properly tracked.

What do I do if my personal subscription card is damaged, lost or stolen?

If your card has been lost, stolen or damaged, please contact the car park's office. Details can be found on our description pages.

What happens if I arrive later or do not use my booking?

You can park at any time within the booked period. However, your entitlement to the reserved parking space expires after the booking period. A refund for non-use is not possible.

What hours are included in my Night Charging Subscription?

 With your subscription, you can park at the times indicated below:   

 Monday to Saturday: from 5.30 PM to 8.30 AM   

 Sundays and public holidays: all day   

Outside these hours, the standard parking rates will apply.  

What is the maximum vehicle height in your car parks?

You can find out the maximum height for vehicles for each car park by visiting the car parks description page on our website.

What notes can I use in the payment machines?

This will depend on the tariff for the service. However, we suggest payment by credit card if possible.

What should I do if I lose my ticket?

If you lose your ticket, use the intercom at the payment
machine to reach the control room.
The staff will be able to advise you on what to do.
An extra cost will be charged for the lost ticket.

What VIP services do Interparking car parks offer in Belgium?

VIP services are available at our Brussels Airport car park, including a special section for VIPs.

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