Frequently Asked Questions
Have questions? We've got answers! In our FAQ you'll find answers to frequently asked questions about our parking services. Whether you're looking for information about pre-booking a parking spot, parking subscriptions, or something else, here you'll find everything you need for a smooth parking experience.
- Is my privacy protected?
Absolutely. Your data is processed securely using encrypted systems and is never linked to personal information. We follow strict data protection standards to ensure your privacy is respected at every step.
- Is there a minimum monthly recharge volume that I have to achieve with my Night Charging Subscription?
Yes, the monthly charge volume of 100 kWh must be reached at least 10 times a year.
This gives you the freedom to go on holiday without worrying about charging.
If this volume is not reached for more than two months, Interparking reserves the right to cancel your subscription. - What are the opening hours of the car parks?
Most of our car parks allow you to pick up your car 24 hours a day, but please check our description page for specific opening times.
- What are the parking rates for subscriptions?
These vary, so visit the description page of individual car parks for more information or contact directly the customer service at info@interparking.com if the information is not available online.
- What can I do if I have problems paying at the payment machine?
If you have any problems paying at the payment machine, use the intercom to contact one of our staff for assistance.
Read more: What can I do if I have problems paying at the payment machine?
- What do I do if I lose my external recharge card as part of my Night Charging subscription or if I change supplier?
If you lose your external charge card or change supplier, you must inform Interparking immediately so that your consumption can be properly tracked.
- What do I do if my personal subscription card is damaged, lost or stolen?
If your card has been lost, stolen or damaged, please contact the customer service via their contact form : Contact | Interparking
Read more: What do I do if my personal subscription card is damaged, lost or stolen?
- What happens if I arrive later or do not use my booking?
You can park at any time within the booked period. However, your entitlement to the reserved parking space expires after the booking period. A refund for non-use is not possible.
Read more: What happens if I arrive later or do not use my booking?
- What hours are included in my Night Charging Subscription?
With your subscription, you can park at the times indicated below:
Monday to Saturday: from 5.30 PM to 8.30 AM
Sundays and public holidays: all day
Outside these hours, the standard parking rates will apply.
Read more: What hours are included in my Night Charging Subscription?
- What is the closest car park to the Grand-Place in Brussels?
The closest option is Parking Interparking Grand Place, located less than a 2-minute walk (approx. 150 meters) from the historic square.
Read more: What is the closest car park to the Grand-Place in Brussels?
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.