Frequently Asked Questions

Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.

How can I terminate my subscription?

To terminate your subscription, please contact the car park directly through its description pages.

How do I apply for a subscription and when will it start?

For subscription information, visit the description page of individual car parks, as details vary by location.

How do I change my address/bank account?

Contact the car park's office via its description page.

How do I inform Interparking of my new license plate?

If you have a new license plate, it's only necessary to inform us if you have a subscription. Please contact the car park directly, via its description page, to discuss any changes.

I had a mishap in the car park. What can I do?

Should you encounter any problems in our car park,
please contact us via the Complaints page.

If I have a subscription to a parking garage, will I be guaranteed access?

Yes, as a subscription holder in one of our car parks, we guarantee you a space in the car park in question. What's more, in most Interparking car parks, subscription holders also have 24-hour access.

Is there a minimum monthly recharge volume that I have to achieve with my Night Charging Subscription?

Yes, the monthly charge volume of 100 kWh must be reached at least 10 times a year.
This gives you the freedom to go on holiday without worrying about charging.  
If this volume is not reached for more than two months, Interparking reserves the right to cancel your subscription.   

What are the car park opening hours during holidays?

Some of our car parks keep different hours during holidays.
Please see our description page for more details.

What are the opening hours of the car parks?

Most of our car parks allow you to pick up your car 24 hours a day, but please check our description page for specific opening times.

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