Frequently Asked Questions

Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.

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  • What VIP services do Interparking car parks offer in Belgium?

    VIP services are available at our Brussels Airport car park, including a special section for VIPs.

  • Where can I find out more about the features of the car parks?

    You can find descriptions of the individual car parks on our website.
    Please visit the description page for specific information.

  • Where can I use the Pcard in The Netherlands?

    You can use the Pcard at the following car parks:

    Amsterdam
    IJDock

    The Hague
    Museumkwartier
    Helicon
    Boulevard

    Rotterdam
    Markthal
    Lijnbaan

    Doetinchem
    MediaMarkt

    Groningen

    Bios
    Centrum

  • Where do I go if I have a returned debit memo?

    Contact the car park's office via its description page.

  • Which car parks in Belgium offer charging stations?

    All Interparking's car parks offer charging stations for electric car batteries. Visit the description pages for more information.

    Interparking, as part of its commitment to sustainability,
    continues to equip its car parks with electrical chargers,
    with more planned for the near future.
    Please visit our website regularly to stay up to date with
    which car parks have car charging facilities

  • Will my car be safe in the car park?

    We monitor our car parks around the clock in order to provide the most secure parking experience. However, our charges cover parking spaces only and not security of the vehicle. Interparking is not a depository, and therefore not responsible for guarding or supervising the vehicles, nor is Interparking in any way responsible for the actions of third parties

  • The barrier was open when I drove out. Do I need to do something ?

    Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park.

    If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.

  • My Pcard does not work. What am I to do ?

    If your Pcard does not work, this may be due to several factors.

    Firstly, the credit card linked to the Pcard private may have expired or been declined. In this case, you will need to update it here. In case of a Private Plus or a Business, it can also be the case of an unpaid invoice. 

    Secondly, your card may have expired. When your card expires, your new card will be sent automatically to the address you have provided.

    If you have changed your address, please update it here.

    It is also possible that the problem is exceptional and is due to the car park itself. If the problem persists, please contact customer service via info@interparking.com.

    Finally, if none of the above reasons apply, it is possible that your card is demagnetised. In this case, please contact our customer service via info@interparking.com to request a new Pcard.

  • I scanned my Pcard but the barrier does not open.

    If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park.

    However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution

  • How can I cancel my online booking?

    Do you want to cancel your booking? No problem, you can cancel your booking until 4 hours before the start time! Click on the link ‘Manage my booking’ in your booking confirmation. Enter your booking number and e-mail address. This will bring you to your personal environment. Click on ‘Cancel booking’ and then ‘OK’. Your booking has now been cancelled.

Still have questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.

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