Frequently Asked Questions
Have questions? We've got answers! Explore our FAQ to find clear and precise information about our services, rates, subscriptions, and much more. Whether you're preparing for your parking or need help resolving a concern, we're here to help you quickly find what you're looking for.
Where can I find out more about the features of the car parks?
You can find descriptions of the individual car parks on our website.
Please visit the description page for specific information.
Where do I go if I have a returned debit memo?
Contact the car park's office via its description page.
Which car parks in Belgium offer charging stations?
All Interparking's car parks offer charging stations for electric car batteries. Visit the description pages for more information.
Interparking, as part of its commitment to sustainability,
continues to equip its car parks with electrical chargers,
with more planned for the near future.
Please visit our website regularly to stay up to date with
which car parks have car charging facilities
Will my car be safe in the car park?
We monitor our car parks around the clock in order to provide the most secure parking experience. However, our charges cover parking spaces only and not security of the vehicle. Interparking is not a depository, and therefore not responsible for guarding or supervising the vehicles, nor is Interparking in any way responsible for the actions of third parties
The barrier was open when I drove out. Do I need to do something ?
Yes, it is always necessary to complete the transaction by presenting your Pcard or ticket at the car park exit terminal, even if the barrier is already open. This will ensure that you have paid for your parking and that you are allowed to leave the car park.
If you have any problems completing the transaction, please contact Interparking customer service on 02/549.54.10.
My Pcard does not work. What am I to do ?
If your Pcard does not work, this may be due to several factors.
Firstly, the credit card linked to the Pcard private may have expired or been declined. In this case, you will need to update it here. In case of a Private Plus or a Business, it can also be the case of an unpaid invoice.
Secondly, your card may have expired. When your card expires, your new card will be sent automatically to the address you have provided.
If you have changed your address, please update it here.
It is also possible that the problem is exceptional and is due to the car park itself. If the problem persists, please contact customer service via info@interparking.com.
Finally, if none of the above reasons apply, it is possible that your card is demagnetised. In this case, please contact our customer service via info@interparking.com to request a new Pcard.
I scanned my Pcard but the barrier does not open.
If you have scanned your Pcard at the car park entrance and the barrier does not open, there are several possible scenarios. If you have a subscription or a Pcard, you can press the help button to contact the Controlroom. A colleague will then ask you for your information and open the barrier remotely to allow you to enter the car park.
However, if after waiting no one answers, you will have to take a ticket to enter the car park and contact customer service later on 02/549.54.10 to report the problem and get a solution
How can I cancel my online booking?
Do you want to cancel your booking? No problem, you can cancel your booking until 4 hours before the start time! Click on the link ‘Manage my booking’ in your booking confirmation. Enter your booking number and e-mail address. This will bring you to your personal environment. Click on ‘Cancel booking’ and then ‘OK’. Your booking has now been cancelled.
How does the license plate recognition work ?
Plate recognition at Interparking works as follows: a camera at the barrier reads the number plate of the incoming vehicle and opens the barrier. This same camera will also read the plate at the exit barrier to allow the vehicle to leave the car park. Your parking time will be counted and automatically added to your Pcard.
The plate recognition is linked to a Pcard, but this does not mean that the Pcard can only be used with one vehicle. You only need to badge the Pcard at the entry and exit terminal to be able to use another vehicle.
Please note that plate recognition is an additional service provided by Interparking. We therefore advise you to always have the associated Pcard in the vehicle in case it is not functional.
It is important to know that only one number plate can be linked to a Pcard and that the same number plate cannot be linked to several Pcards.
What type of subscriptions do you offer?
The types of subscriptions available differ per car park. Go to the Find a car park page and enter the name of the city or car park. Select the car park you are interested in. You will now get more information about the car park and the various subscriptions available.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
